Return & Exchange
Policy
By
placing an order, You confirm that You have read, understood and accepted these
following policy.
Cancellation
We
accept order cancellation before the product is shipped or produced.We cannot
cancel the order if the product is already shipped out.
We
also offer order adjustment service if your order is not yet shipped out. If
you want to make any changes to your order, welcome to email us at gxm_108@outlook.com
as long as it has not been shipped.
Return or Resend
Our
policy lasts 15 days from arrival date. If 15 days have gone by since you
received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return:
We accept the return on products which were shipped
out by us and if the item is faulty due to an error on our end (e.g. wrong item
or damaged item). Item(s) must be returned together with proof of purchase.
Several
types of goods are exempt from being returned. Perishable goods such as food,
flowers, newspapers or magazines cannot be returned. We also do not accept
products that are intimate or sanitary goods, hazardous materials, or flammable
liquids or gases.
Additional
non-returnable items:
Gift
cards
Downloadable
software products
Some
health and personal care items
To
complete your return, we require a receipt or proof of purchase. Please contact
our support team via gxm_108@outlook.com for more information.
You
will pay for return shipping. For quality related returns, return shipping cost
is refundable. Items not meeting the above criteria will be considered
ineligible for a return.
2.Resend:
if the
item is faulty due to an error on our end (e.g. wrong item ).We are willing to
resend the correct product for you.
If the
item is defective due to transportation issues (such as damaged items).We can
reissue new product for you under the premise that you bear part of the
shipping cost
Refunds (if applicable)
Once
your return is received and inspected, we will email you a notification of
receipt. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Due to
transportation problems, If you think the return is too troublesome,the goods
are damaged when the goods are received, we can bear part of the loss and
refund part of the amount.
